Tutorial
Setup Chatbot
The Chatbot feature allows you to automatically reply to messages that contain a specific keyword.
To use it, you must define one or more keywords for the chatbot to detect and respond to. When a user sends a message that matches the condition you’ve set, the chatbot will reply automatically.
Click4Wasap provides a powerful chatbot system that supports:
-
💡 AI Integration using OpenAI API (You need to provide your own API key)
-
🔗 AND Conditions using
&&(e.g. user must mention multiple keywords) -
🚫 Negative Keywords to exclude certain messages from triggering the bot
⚠️ Important Notes
You might occasionally see:
-
“Waiting for this message. This may take a while” -
Or experience cases where the chatbot doesn’t reply to first-time users
This usually happens when:
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The user’s message has not fully synced with WhatsApp yet
-
Or it’s the user’s first time messaging you after connecting to Click4Wasap
To handle these situations, we recommend enabling the:
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Greeting Message – for welcoming first-time users
-
Auto Reply – for general fallback replies when chatbot doesn’t match
Step 1. WhatsApp > Features > Chatbot
Step 2. Choose WA Account & Add New Chatbot
Step 3. Setup Chatbot keywords
Now, it’s time to configure how your chatbot detects messages by defining keywords, match type, and advanced filters.
🎯 Keyword Match Types
Click4Wasap supports & offers various keyword matching types to determine how the chatbot responds to messages:
💬 Test Scenarios
| Type | Description | Example Keyword | Message Match Example | Will Trigger? |
|---|---|---|---|---|
| Exact Match | The message must exactly match the keyword (case-insensitive). | hello |
hello |
✅ Yes |
hello |
hello there |
❌ No | ||
| Contain | The keyword can appear anywhere in the message. | order |
I want to place an order now |
✅ Yes |
| Start With | Message must begin with the keyword. | hi |
hi, I need help |
✅ Yes |
hi |
can you say hi to me? |
❌ No | ||
| End With | Message must end with the keyword. | thanks |
I appreciate it, thanks |
✅ Yes |
thanks |
thanks a lot for your help |
❌ No |
🔗 Using && (AND Condition)
AND Operator (&&): Use && to require multiple keywords to be present in the message.
💬 Test Scenarios : Example Keyword: hi&&you
| Scenario | Message | Result |
|---|---|---|
| A | Hi, how are you? |
✅ Match |
| B | Hi, today is sunny |
❌ No Match (missing “you”) |
✔ Only works with Contain type.
These features help fine-tune your chatbot’s responses for more accurate interactions
🚫Negative Keywords (Filter)
Negative keywords let you block specific messages from triggering the chatbot—even if they contain the main keyword.
How it works:
-
If a message contains any of the words in the Negative Keywords list, the bot won’t respond.
-
Combine with
&&to make filtering even more precise.
📌 Use only with Contain type.
Example Setup:
-
Keyword:
register -
Negative Keywords:
belum,not,dont want
💬 Test Scenarios
| Message | Result |
|---|---|
belum register |
❌ Blocked |
not register yet |
❌ Blocked |
I dont want to register |
❌ Blocked |
I want to register now |
✅ Responds |
✅ Your chatbot will only reply when the message contains “register” and does not include any blocked words.
🚫Negative Keywords + AND Operator (&&)
You can also use && inside Negative Keywords to block a chatbot reply only when multiple specific words appear together in the same message.
📌 When to Use This
Use this when you want the chatbot to allow partial matches, but block messages only if two or more specific negative words are present together.
🧠 Example Configuration
-
-
Type: Contain
-
Keyword:
register -
Negative Keywords:
-
belum&®ister -
not&®ister -
dont want&®ister
-
This means:
❌ Do not reply if message contains BOTH words:
-
belumandregister -
OR
notandregister -
OR
dont wantandregister
-
💬 Test Scenarios
| Message | Matched Keyword | Matched Negative Keyword Pair? | Result |
|---|---|---|---|
belum register |
✅ register |
✅ belum&®ister |
❌ Blocked |
not going to register |
✅ register |
✅ not&®ister |
❌ Blocked |
I dont want to register |
✅ register |
✅ dont want&®ister |
❌ Blocked |
I want to register |
✅ register |
❌ | ✅ Responds |
belum daftar |
❌ register |
❌ | ❌ No reply (keyword not matched) |
⚠ Notes
-
This logic only works with
Containtype -
You can still mix single-word negative keywords (
not) and combo keywords (not&®ister) -
Matching is case-insensitive
Step 4. Click Submit Button
Step 5. Enable Chatbot Status
Please make sure you enable your chatbot for your account or your chatbot won’t run
Advance Features
These features are optional.
✅Trigger Limit
✅Capture Data
✅Sequence Message
✅Next Bot Action
✅Notification Message
✅Labels Manager
✅Contacts Manager
