Step 1. WhatsApp > Features > Chatbot

 

Step 2. Choose WA Account & Add New Chatbot

 

Step 3. Setup Chatbot keywords

 

• You can send to Individual, Group or All
• You can choose keyword Type : Exact Match, Contain, Start With or End With
• Enter your keywords (for contain type, you can use && and negative keywords)

&&

&& is for combination of word “a” and “b”. For example, you put keyword : hi&&you

Senario A
When someone send you message : Hi, how are you?
Chatbot will detect it as keyword and will reply it.

Senario B
When someone send you message : Hi, today?
Chatbot will NOT detect it as keyword and will NOT reply it.

• You can set Presence Delay up to 25 seconds (must choose Typing or Recording, if Disable, it will not work)
• Choose Template type

Negative Keywords

 

Negative keyword is like a filter for any word that you don’t want the chatbot to run when someone chat you. It will exclude all word that contain the word.

• Use for Contain Type
• Can use &&

Example:
Keyword : register
Negative keyword : belum, not, dont wait

If someone chat you

belum register
not register yet
I dont want to register

Your chatbot won’t reply to that chat even though it contain word “register”

Advance Features

• Enable AI Reply if you want to use ChatGPT Open AI Features (refer here)
• Enable Capture Data if you want to capture message response (refer here)
• Enable Sequence Message if you want to send multiple message (refer here)
• Enable Next Bot Action if you want to send multiple message (refer here)
• Enable Notification Message if you want to send notification to your number or group (refer here)
• Enable Contact Manager if you want to add the number into Contact Groups (refer here)
• Enable Schedule Time if you want only send Auto Reply after Working Hours (refer here)

Step 4. Click Submit Button

Step 5. Enable Chatbot Status

Please make sure you enable your chatbot for your account or your chatbot won’t run