Step 1. Make Multiple Chatbot

Example of Next Bot Action for Capture Data:

Chatbot 1:
Okay thank you for interested with Package A.
To proceed with your order, please tell us your *Name*?
Capture Data : Name
Shortcode : [Name]
After customer reply, you want to ask about their address. So you need to connect with chatbot that ask their address.

Chatbot 2:
Okay , can I know your address please?
Capture Data : Address
Shortcode : [Address]
After customer reply, you want to confirm about their name & address. So you need to connect with chatbot that confirm their name & address. you can use shortcode to show their name and address.

Chatbot 3:
Okay thank you. Here is your detail.
Name : [Name]
Address : [Address]
Is this correct?

Step 2. Use Exact Match & Unique Keywords

Use Exact Match Type and unique keyword so that your chatbot wont trigger accidentally by others. You can use _ or – at your keyword.
Example :

cmc_order_address

Step 3. Choose Next Bot Action Keyword / ID

You can also choose using ID, but remember to make sure your chatbot keyword is Exact Match type and unique.