Tutorial
Next Bot Action
Next Bot Action is to trigger the next chatbot using keyword or ID. If you setup capture data (refer here) and have multiple question, you must use Next bot Action.
Please use Exact Match Type with unique keyword!
Step 1. Make Multiple Chatbot
Example of Next Bot Action for Capture Data:
Chatbot 1:
Okay thank you for interested with Package A.
To proceed with your order, please tell us your *Name*?
Capture Data : Name
Shortcode : [Name]
After customer reply, you want to ask about their address. So you need to connect with chatbot that ask their address.
Chatbot 2:
Okay , can I know your address please?
Capture Data : Address
Shortcode : [Address]
After customer reply, you want to confirm about their name & address. So you need to connect with chatbot that confirm their name & address. you can use shortcode to show their name and address.
Chatbot 3:
Okay thank you. Here is your detail.
Name : [Name]
Address : [Address]
Is this correct?
Step 2. Use Exact Match & Unique Keywords
Use Exact Match Type and unique keyword so that your chatbot wont trigger accidentally by others. You can use _ or – at your keyword.
Example :
cmc_order_address
Step 3. Choose Next Bot Action Keyword / ID
You can also choose using ID, but remember to make sure your chatbot keyword is Exact Match type and unique.
