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Tutorial

Export Import Chatbot

This feature allows you to backup your chatbot and sequence messages or transfer them to another WhatsApp account easily. It’s useful when:

  • You want to duplicate a chatbot to another number
  • You need to backup your chatbot setup
  • You’re switching accounts or managing multiple accounts

Step 1. Go to WhatsApp > Features > Chatbot

  • Open your Click4Wasap dashboard. From the WhatsApp tab, go to Features, then select Chatbot.

Step 2. Choose WhatsApp Account & Export

  • Select the WhatsApp account where your chatbot is active.
    Click the Export Chatbots button.
  • A .json file will be downloaded automatically to your browser’s download folder.

Step 3. Choose WA Account & Import

  • Select the WhatsApp account where you want to import the chatbot.
  • Click the Import Chatbots button.
  • Next, click the Upload JSON button.
  • Choose the previously downloaded .json file and click Open.
  • Please check and edit your chatbot. 

Step 4. Check & Edit Chatbot

  • Please check and edit your chatbot. `
  • All imported chatbots will have an (clone….) suffix in their name.
  • You can edit the chatbot name if needed.
  • If your chatbot includes media files, make sure the media is correctly loaded.
  • 📌 If you are importing the file to a different WhatsApp account, you may need to upload the media again, because the media is not shared across accounts.

Sequence Messages

  • Only sequence messages that are attached to the chatbot will be exported.
  • When you click the Export Chatbots button, only these linked sequence messages (marked with red arrows is example linked with chatbot) will be saved in the .json file.
  • When you import the chatbot to another account, these sequences will appear with an auto-added (clone….) suffix to indicate they were imported.

⚠️ Important Note

  • If you do not attach the sequence to any chatbot, it will not be exported, even if it exists in your account.
  • Always double-check your chatbot settings before exporting to make sure the correct sequences are linked.

Capture Variable Validation

  • If you are using the Capture Data > Capture Variable Validation feature in your chatbot, make sure to review and confirm the settings after importing

✅ What to Check After Import

When you import a chatbot that includes Capture Variable Validation, you must double-check that the Next Bot Type ID is correctly selected.

If it is missing, the validation flow may stop working as expected.

🔍 Example

The image shows how your setup should look:

  • Capture Variable Validation is enabled.
  • Next Bot Type is set to Keyword or ID.
  • The chatbot selection field is visible.

If the chatbot field is blank or missing, reselect the appropriate chatbot manually.

⚠️ Important Note

  • Imported bot flows may lose their Next Bot Type ID.
  • This happens because the referenced chatbot might not exist in the new account yet.
  • Always double-check this section during your post-import review.