The Away Message feature allows you to send an automatic reply to anyone who contacts you during your non-working hours. This is useful when your team is not available to answer instantly.
Unlike the chatbot, Away Message doesn’t need a keyword to trigger and works based on your schedule.
🔍 Why Use Away Message?
- Ensures your customers still get a response even when you’re offline
- Lets users know your business hours and when they can expect a reply
- Helps reduce frustration and improve customer satisfaction
- Can be used together with notification and contact-saving features
- Prevents missed opportunities during non-working times
Step 1: WhatsApp > Features > Away Message
- Click the WhatsApp icon from the left menu
- Under Features, select Away Message
Step 2: Choose WA Account
- Select the WhatsApp account you want to activate Away Message on.
Step 3: Configure Reject Call Settings
Enable the Feature
Set Status to Enable to activate the Away Message for the selected WhatsApp account.Choose Recipient Type
Select who should receive the auto-reply:Individual – only personal chats
Group – only WhatsApp groups
All – both personal and group chats
Custom – manually select Contact Groups, WA Contacts, or WA Groups
Exclude Specific Contacts (Optional)
Set Exclude to Enable if you want to skip sending the message to certain contacts, such as internal teams or admins.Enable Send Message
Make sure Send Message is set to Enable to activate the auto-reply feature.Choose Template Type
Select the message format:Text & Media – for messages that include image, video, audio, or document
List – to send a structured menu with selectable options
Location – to share a map location
vCard – to send a contact card with name and number
Upload Media File (Only if using Text & Media)
If you selected Text & Media, upload your media file using the File Manager.Write Your Away Message (Only for Text & Media)
Enter your message in the Caption box. You can use personalization tags like [wa_name] or [greet].Example:
[greet|Selamat pagi|Selamat tengah hari|Selamat petang|Selamat malam] & Hai [wa_name] 👋👋
FREE 7 HARI
kami beri try FREE dulu (Free trial 7 Hari untuk user baru daftar) 👇
https://pro.click4wasap.com/signup?ref=click4wasap
Info lanjut boleh baca di website kami
8. Set Re-trigger Interval
Use Re-trigger After (minute) to define how long to wait before sending another auto reply to the same person.
You can set it up to 3600 minutes.
Step 4: Click Submit Button
- Double-check your settings.
- Click the Submit button to activate the Away Message.
❗ Please Read Before Submitting
⚠️ If Send Message is disabled, you must enable at least one of the following features below to proceed:
- ✅ Sequence Message – for follow-up automation
- ✅ Next Bot Action – to trigger the next chatbot step
- ✅ Notification Message – to alert your admin or group
- ✅ Labels Manager – to tag the user with a label
- ✅ Contact Manager – to add the user into a contact group
🚫 If none of these are enabled, the system will block submission and show this error
Advance Features
- These features are optional.
- Sequence Message
- Next Bot Action
- Notification Message
- Labels Manager
- Contacts Manager
- Schedule Time
