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Tutorial

Away Message

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The Away Message feature allows you to send an automatic reply to anyone who contacts you during your non-working hours. This is useful when your team is not available to answer instantly.

Unlike the chatbot, Away Message doesn’t need a keyword to trigger and works based on your schedule. 

🔍 Why Use Away Message?

  • Ensures your customers still get a response even when you’re offline
  • Lets users know your business hours and when they can expect a reply
  • Helps reduce frustration and improve customer satisfaction
  • Can be used together with notification and contact-saving features
  • Prevents missed opportunities during non-working times

Step 1: WhatsApp > Features > Away Message

  • Click the WhatsApp icon from the left menu
  • Under Features, select Away Message

Step 2: Choose WA Account

  • Select the WhatsApp account you want to activate Away Message on. 

Step 3: Configure Reject Call Settings

    • Enable the Feature
      Set Status to Enable to activate the Away Message for the selected WhatsApp account.

    • Choose Recipient Type
      Select who should receive the auto-reply:

      • Individual – only personal chats

      • Group – only WhatsApp groups

      • All – both personal and group chats

      • Custom – manually select Contact Groups, WA Contacts, or WA Groups

    • Exclude Specific Contacts (Optional)
      Set Exclude to Enable if you want to skip sending the message to certain contacts, such as internal teams or admins.

    • Enable Send Message
      Make sure Send Message is set to Enable to activate the auto-reply feature.

    • Choose Template Type
      Select the message format:

      • Text & Media – for messages that include image, video, audio, or document

      • List – to send a structured menu with selectable options

      • Location – to share a map location

      • vCard – to send a contact card with name and number

    • Upload Media File (Only if using Text & Media)
      If you selected Text & Media, upload your media file using the File Manager.

    • Write Your Away Message (Only for Text & Media)
      Enter your message in the Caption box. You can use personalization tags like [wa_name] or [greet].

      Example:

				
					[greet|Selamat pagi|Selamat tengah hari|Selamat petang|Selamat malam] & Hai [wa_name] 👋👋

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8. Set Re-trigger Interval
Use Re-trigger After (minute) to define how long to wait before sending another auto reply to the same person.
You can set it up to 3600 minutes

Step 4: Click Submit Button

  • Double-check your settings.
  • Click the Submit button to activate the Away Message

❗ Please Read Before Submitting

⚠️ If Send Message is disabled, you must enable at least one of the following features below to proceed:

  • Sequence Message – for follow-up automation
  • Next Bot Action – to trigger the next chatbot step
  • Notification Message – to alert your admin or group
  • Labels Manager – to tag the user with a label
  • Contact Manager – to add the user into a contact group

🚫 If none of these are enabled, the system will block submission and show this error

Advance Features

  • These features are optional.