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Tutorial

Reject Call

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The Reject Call feature helps you automatically reject incoming WhatsApp calls (voice or video). 

🔍 Why Use Reject Call?

  • Prevents spam or personal calls on your business line
  • Sends a polite message automatically when rejecting
  • Maintains professionalism by avoiding missed call confusion
  • Keeps your operations smooth and uninterrupted

Step 1: Go to WhatsApp > Features > Reject Call

  • Click the WhatsApp icon from the left menu
  • Under Features, click Reject Call

Step 2: Choose WA Account

  • Select the WhatsApp account you want to apply the Reject Call feature to 

Step 3: Configure Reject Call Settings

  1. 1. Enable the Feature
    Set Status to Enable to start rejecting incoming WhatsApp calls for the selected account.

    2. Select Call Type
    Choose which types of contacts to block:

    • All – reject calls from everyone

    • Individual – reject calls from personal chats only

    • Group – reject calls from WhatsApp groups only

    • Custom – select specific contacts, contact groups, or WA groups

    3. Choose Call Media Type
    Define the type of call to reject:

    • All – block both voice and video calls

    • Voice – block voice calls only

    • Video – block video calls only

    4. Exclude Specific Contacts (Optional)
    Set Exclude to Enable if you want to allow calls from specific people. You can exclude:

    • Contact Groups

    • WA Contacts

    • WA Groups

    5. Enable Send Message (Optional)
    Set Send Message to Enable if you want to automatically send a reply message when a call is rejected.

    If enabled, configure the following:

    • Template Type – choose the reply format:

      • Text & Media – send a message with optional image, video, audio, or document

      • List – send a structured list message with selectable options

      • Location – share your business location

      • vCard – send a contact card with name and number

    • Media File (Optional) – upload a file using the File Manager if using Text & Media

    • Caption – type your reply message
      Example:

				
					Maaf, Sebarang pertanyaan sila tulis sahaja. Jangan Call Nombor ini. 
				
			

Step 4: Click Submit Button

  • Double-check your settings.
  • Click the Submit button to activate the Reject Call

Advance Features

  • These features are optional.