Tutorial
Quick Reply
Quick Reply feature lets you automatically respond to a keyword you send yourself. This is different from the Chatbot, where the user sends a keyword.
You can use Quick Reply to instantly trigger a predefined response just by sending a keyword to the customer. It’s perfect for fast replies like greetings, contact instructions, or short messages.
⚙️ How It Works
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You send a keyword (e.g. Info Produk A) at your customer
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The system detects it and instantly sends the saved reply
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Optionally, you can delete the trigger message so it stays clean
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Or, use smart keyword setup with
&&to avoid the need for deletion
Step 1. WhatsApp > Features > Quick Reply
Step 2. Choose WA Account & Add New Quick Reply
Step 3. Setup Quick Reply
Now, it’s time to configure how your Quick Reply detects messages by defining keywords, match type, and advanced filters.
Match Types
| Type | Example Keyword | Message You Send (To Customer) | Will Trigger? |
|---|---|---|---|
| Exact Match | done |
done |
✅ Yes |
done payment already |
❌ No | ||
| Contain | payment |
I've received your payment |
✅ Yes |
| Start With | send |
send me your details |
✅ Yes |
can you send the details |
❌ No | ||
| End With | confirm |
Kindly confirm |
✅ Yes |
please confirm your details |
❌ No |
🔗 && Example – Cleaner Trigger Without Delete Trigger Message
Use && to trigger a reply only if both words are present. Looks more natural than short, robotic keywords.
🧠 Keyword: product A&&detail
Match Type: Contain
Delete Trigger Message: Disabled
✅ You send:
“Hi, just wanted to follow up on product A full detail”
🔁 Quick Reply will send message to your customer:
“Product A bla bla bla”
🟩 Your message remains visible , no need to delete it.
🚫 Negative Keyword – Avoid Triggering in Certain Phrases
🧠 Keyword: reminder
Negative Keywords: ignore, already, not needed
✅ You send:
“Just a quick reminder for your renewal”
🟢 Triggers reply
❌ You send:
“Ignore the reminder I sent earlier”
🔴 Blocked — containsignore
🚫 && Negative Keyword – Block Only When Certain Pairs Are Present
🧠 Keyword: delivery
Negative Keywords:
not&&deliverycancel&&deliverydont&&want&&delivery
✅ You send to customer:
“Delivery is complete”
🟢 Triggers Quick Reply
❌ You send to college:
“Customer said not to proceed with delivery”
🔴 Blocked – matchesnot&&delivery
✅ You send:
“Waiting for delivery update”
🟢 Still triggers – does not contain any blocked pairs
💬 Why Use This?
These setups let you:
- Talk to customers naturally (no system-looking keywords)
- Trigger media, instructions, or product info without looking robotic
- Avoid triggering replies when the context says not to respond
Step 4. Click Submit Button
Step 5. Enable Quick Reply Status
Please make sure you enable your Quick Reply for your account or your Quick Reply won’t run
Advance Features
These features are optional.
✅Sequence Message
✅Next Bot Action
✅Notification Message
✅Labels Manager
✅Contacts Manager
