The Quick Reply feature allows you to automatically send a predefined message when you send a specific keyword to your customer.
This is different from Chatbot, which only responds when a user sends a message.
💡 Best Use Case
Quick Reply is ideal for manual team replies, especially in sales conversations, where your team sends specific keywords to quickly deliver:
- Greetings
- Instructions
- Product information
- Payment or confirmation messages
This helps your team respond faster without typing the same message repeatedly.
⚙️ How It Works
You send a keyword (example: Info Produk A) to your customer
The system detects the keyword and sends the saved reply
You can:
Automatically delete the trigger message, or
Keep it visible by using smart keywords with
&&
Step 1. WhatsApp > Features > Quick Reply
Go to the Quick Reply section from the main WhatsApp features menu.
Step 2. Choose WA Account & Add New Quick Reply
- Select your WhatsApp account, then click Add New to create a Quick Reply.
Step 3. Setup Quick Reply
- Now configure how the Quick Reply will be triggered:
Match Types:
🔗 Use && for Cleaner Trigger (No Need to Delete Message)
Example Setup
- Keyword: product A&&detail
- Match Type: Contain
- Delete Trigger Message: Disabled
✅ You send:
"Hi, just wanted to follow up on product A full detail"
🔁 Quick Reply sends:
"Product A bla bla bla"
🟩 Your original message remains visible.
🚫 Use Negative Keywords to Block Unwanted Replies
Example Setup
- Keyword: reminder
- Negative Keywords: ignore, already, not needed
✅ You send:
"Just a quick reminder for your renewal"
🟢 Triggers Quick Reply
❌ You send:
"Ignore the reminder I sent earlier"
🔴 Blocked – contains ignore
🚫 Use && Negative Keywords for Smarter Filtering
Example Setup
Keyword: delivery
Negative Keywords:
not&&delivery
cancel&&delivery
dont&&want&&delivery
✅ You send:
"Delivery is complete"
🟢 Triggers Quick Reply
❌ You send:
"Customer said not to proceed with delivery"
🔴 Blocked – matches not&&delivery
💬 Why Use Quick Reply?
✅ Looks more natural
✅ Avoids spammy or robotic responses
✅ Helps send media, instructions, or product info fast
✅ Prevents replies in inappropriate contexts
Step 4. Click Submit Button
- After setting up everything, click Submit to save.
Step 5. Enable Quick Reply Status
- Make sure the Quick Reply is enabled for your account. Otherwise, it will not run.
⚙️ Advanced Features (Optional)
You can link Quick Reply with the following:
