Sequence Message + Follow Up + Check Reply is a powerful WhatsApp automation feature that allows you to create a smart message flow based on how the user responds (or doesn’t respond) to your messages.
1️⃣ Sequence Message
A step-by-step flow that sends multiple messages in order.
For example:
Step 1: “Hi, would you like to place an order?”
Step 2: “Here’s our menu” (sent after a delay)
Each step can be set with a delay or sent instantly.
2️⃣ Follow Up
This function sends a reminder if the user does not respond after a certain time.
For example:
If the user does not reply within 5 minutes, you can follow up with
“Just checking if you’re still interested 😊”
3️⃣ Check Reply
This controls what happens next based on whether the user replies or not.
You can configure it to:
- Wait for a reply before continuing
- Skip the next step if there is no reply
- Immediately send the next message if the user replies early
You can create a sequence where:
The system waits for a reply before going to the next message
If the user replies early, the system can skip the delay
If no reply is received, the system can follow up automatically or trigger another flow
Advanced 8-senario sequence in your WhatsApp automation system using the following features:
✅ Reply detection
⏱️ Time delay options
🔁 Fallback sequence support
⚙️ Different send logic per step (skip delay, require reply, etc.)
| # | Scenario | Trigger Type | Main Purpose |
|---|---|---|---|
| 1 | Send Immediately | Instant | Start the conversation right away |
| 2 | Wait After Reply | Wait for reply → Delay | Soft nurturing with delay even if replied |
| 3 | Skip If Replied | Send only if no reply | Avoid sending if user already engaged |
| 4 | Delay Regardless | Always send after delay | Send info blast no matter the reply |
| 5 | Skip Delay If Replied | Reply → Send instantly | Fast follow-up if user responds |
| 6 | Fallback If No Reply | Reply → Continue, else Fallback | Decision point with backup option |
| 7 | Send Only If No Reply | Silent user → Send | Continue only for unresponsive users |
| 8 | Final Step: Exit | Last message if still no reply | Wrap up politely with no pressure |
Senario 1: Send Immediately (No Reply Check)
⚙️ Setting:
- ⏱ Time Send: Instant
This is the first step in your sequence, often used to qualify the user.
📩 Example:
Hi! Are you interested in our promo today? 🎉
📘 Use Case:
Send your first message right away to quickly engage users after they trigger the automation. Ideal for starting a conversation with a question or offer.
🧠 Detailed Explanation:
⚠️ Important Behavior:
- ✅ Message is always sent immediately, no matter what.
- ❌ No reply is required — this step is unconditional.
- ✅ Works great as the first step in a sequence to open conversation fast.
✅ Example Outcomes:
Senario 2: Wait After Reply (Skip Delay: No)
⚙️ Setting:
- ⏱ Time Send: Delay (1 minute)
Check for Reply: Enable
Proceed When: Receive Reply
Skip Delay: No
Fallback Sequence Action: Disable
📩 Previous Message:
Hi! Are you ready to order?
1 minute later after reply, sequence message will proceed
Hi! Are you ready to order?
(1 minute later after reply)
Here’s our menu 🍽️
📘 Use Case:
This flow waits for the user’s reply and then sends the next message after a short delay. Great for a smooth, natural follow-up.
🧠 Detailed Explanation:
⚠️ Important Behavior:
✅ If the user replies within 1 minute → the system waits the full 1 minute, then sends the next message.
❌ If the user replies after 1 minute has passed → the system will treat it as no reply, and the next message will not be sent.
❌ If the user does not reply at all → the next message is also not sent.
✅ Example Outcomes:
Senario 3: Skip If Replied
⚙️ Setting:
- ⏱ Time Send: Delay (1 minute)
- Check for Reply: Enable
- Proceed When: No Reply
- Fallback Sequence Action: Disable
📩 Previous Message:
Hi! Do you need help with your order?
If no reply in 1 minute, sequence message will proceed
Just checking in – let me know if you need the menu!
📘 Use Case:
This flow acts as a silent reminder. If the user already replied, it won’t send anything. But if they stay silent, it gently follows up.
🧠 Detailed Explanation:
⚠️ Important Behavior:
- ✅ If the user does not reply within 1 minute → the follow-up message will be sent.
- ❌ If the user replies within 1 minute → the system will skip this step.
- ✅ Prevents unnecessary follow-ups when the user is already engaged.
✅ Example Outcomes:
Senario 4: Delay Message (Ignore Reply)
⚙️ Setting:
- ⏱ Time Send: Delay (1 minute)
- Check for Reply: Disable
📩 Previous Message:
Thanks for your interest!
🕐 After 1 minute, sequence message will proceed:
Here’s our full product catalog – feel free to browse 🛒
📘 Use Case:
This flow continues regardless of whether the user replies or not. Perfect for sending important information or promos that don’t require user interaction.
🧠 Detailed Explanation:
⚠️ Important Behavior:
- ✅ Message is always sent after 1 minute, no matter what.
- ❌ User reply does not affect this step at all.
- ✅ Useful when you want to deliver a follow-up without relying on user input.
✅ Example Outcomes:
Senario 5: Skip Delay If Replied
⚙️ Setting:
- ⏱ Time Send: Delay (1 minute)
- Check for Reply: Enable
- Proceed When: Receive Reply
- Skip Delay: Yes
- Fallback Sequence Action: Disable
📩 Previous Message:
Need help choosing a product?
If user replies early, sequence message will proceed instantly:
Great! Here’s our product guide
📘 Use Case:
This flow is great for fast responders. If the user replies before the delay ends, the system skips the wait and sends the next message right away. Keeps the conversation smooth and responsive.
🧠 Detailed Explanation:
⚠️ Important Behavior:
- ✅ If user replies early → delay is skipped → next message is sent instantly.
- ❌ If user replies after delay ends → too late → message is not sent.
- ❌ If no reply at all → message is not sent.
✅ Example Outcomes:
Senario 6: Reply Required or Fallback (Exit Trigger)
⚙️ Setting:
- ⏱ Time Send: Delay (1 minute)
- Check for Reply: Enable
- Proceed When: Receive Reply
- Skip Delay: No
- Fallback Sequence Action: Enable
- Sequence: Fallback Sequence – Final Message
📩 Previous Message:
Are you interested in upgrading your plan?
🕐 If replied within 1 minute, next step proceeds.
🚫 If no reply, system sends fallback message from the selected fallback sequence.
📘 Use Case:
This flow is ideal when you want a clear decision from the user. If they don’t respond, the system triggers the fallback sequence. You can use this to send a closing message or guide the user to another option.
🧠 Detailed Explanation:
⚠️ Important Behavior:
- ✅ If the user replies within 1 minute → the system sends the next message in the main sequence.
- ❌ If the user does not reply → the system triggers the fallback sequence instead.
- ✅ Ensures the user receives a final follow-up even if silent.
✅ Example Outcomes:
Senario 7: Send If No Reply (No Fallback)
⚙️ Setting:
- ⏱ Time Send: Delay (1 minute)
- Check for Reply: Enable
- Proceed When: No Reply
- Fallback Sequence Action: Disable
📩 Previous Message:
Would you like to see today’s special deals?
🕐 If the user does not reply within 1 minute, the sequence will proceed:
Here’s a sneak peek at today’s offers 🌟
📘 Use Case:
This flow only continues if the user stays silent. It works well for cases where you do not want to disturb users who already responded but still want to gently follow up with those who haven’t.
🧠 Detailed Explanation:
⚠️ Important Behavior:
- ✅ If the user does not reply within 1 minute → the next message is sent.
- ❌ If the user replies within 1 minute → the message is skipped.
- ❌ No fallback will be triggered — the step is simply skipped if there is a reply.
✅ Example Outcomes:
Senario 8: Final Step – Silent Exit
⚙️ Setting:
- ⏱ Time Send: Delay (1 minute)
- Check for Reply: Enable
- Proceed When: No Reply
- Fallback Sequence Action: Disable
📩 Previous Message:
Just checking in one last time before I close this chat.
🕐 If the user does not reply within 1 minute, the sequence will proceed:
No worries. I’ll be here if you need anything again. Have a great day! 😊
📘 Use Case:
This is the final reminder in your sequence. It quietly exits the conversation if the user remains unresponsive. Useful to end flows gracefully without pushing the user further.
🧠 Detailed Explanation:
⚠️ Important Behavior:
- ✅ If the user does not reply within 1 minute → the system sends the closing message.
- ❌ If the user replies, the system skips this step and the sequence ends silently.
- ✅ Great for a polite exit in conversations where the user has gone quiet.
✅ Example Outcomes:
