What Is Capture Data Validation?
This feature checks the customer’s reply before saving it into your chatbot system : to make sure it’s valid and in the correct format.
✅ Useful when collecting structured or sensitive info like numbers, emails, or links.
Step 1: Enable Capture Validation
Enable the option “Capture Variable Validation”.
Step 2: Choose Validation Type
Step 3: Set Type Error Message
Customize the error message to guide users if they reply with the wrong input.
Example:
❌ Sila reply nombor sahaja
📌 Anda masih di *Menu Utama*
✅ Sila reply semula dengan nombor pilihan yang betul.
🎯 Why Use This?
- Prevent wrong data like typos or unrelated replies.
- Improve data quality for downstream processing (like filling forms, syncing CRM, etc.).
- Make chatbot flows more intelligent and error-proof.
Conditional Next Bot (Logic After Reply)
⚙️ How to Configure It
1. Enable Conditional Logic
Turn ON: Capture Variable Conditional Next Bot Action
2. Choose Next Bot Type
Keyword → triggers another bot based on keyword name
ID → triggers a bot using its internal ID (safer for complex flows)
3. Keep or Replace Value
Keep → Save user’s actual reply
Replace → Save a new value (e.g. map “1” to “harga”)
4. Setup Conditions (IF / ELSE IF / ELSE)
Here’s how the logic works:
What is IF?
The IF block is the first condition your chatbot will check after a user replies.
It’s like asking:
➡️ “Does this message meet my main rule?”
If it matches, the chatbot will immediately jump to the Next Bot you define: skipping all other checks.
IF means:
- “If the user’s reply matches this specific condition, then go to this bot.”
✅ Example Use Case:
You ask the user:
Sila balas dengan nombor pilihan:
1. Tutorial
2. Harga
3. Bercakap dengan Admin
⚙️Then in your chatbot settings, you configure:
So when the user replies with:
1
📌 The chatbot will immediately go to Tutorial_Menu.
No further conditions are checked.
➕ ELSE IF Next Bot
ELSE IF is the backup condition if the first IF rule didn’t match.
You use it when:
- You want to check for other possible replies
- You need different responses for different inputs
You can create multiple ELSE IFs to match each specific value.
✅ Example:
So in your chatbot:
ELSE IF reply = 2 → Go to Bot ID: Harga
ELSE IF reply = 3 → Go to Keyword: bercakap_team_cs
If the user replies:
2
✅ The bot triggers the Harga bot.
If the user replies:
3
✅ The bot triggers the bercakap_team_cs keyword.
If the reply is still not matching, it goes to ELSE.
❌ ELSE → Show Error
🔷 What is ELSE?
ELSE is your final safety net — the fallback action if no previous conditions matched.
This ensures:
- Users are not left hanging.
- They get clear instructions to try again.
✅ When to use ELSE?
- When the user replies with unexpected input
- When you want to show an error or repeat instructions
📌 Example ELSE Message:
❌ Maaf! nombor yang anda reply tiada dalam senarai menu kami.
📌 Anda masih di *Menu Utama*
➡️ Sila reply semula dengan nombor pilihan yang betul.
So if someone replies:
abc
Or:
7
The bot doesn’t find a match in any IF/ELSE IF, so it shows this ELSE error and stays in the same menu.
Summary of Flow:
🎯 Why Is This Powerful?
- Gives full control over user input
- Makes chatbot feel intelligent
- Helps avoid silent failures
- Keeps users within the correct flow
Aa – Case Sensitive Filter
When you tick this checkbox, the filter becomes case sensitive.
✅ Example:
With case sensitivity ON:
Hello ≠ hello
So only exact casing will match.
Use this only when needed, like when capturing codes or exact commands.
Filter Type Explanations
